Our original plan was to roll out a service in 6 months based a simple reading of the contract. In fact, some of the most complicated scenarios, the ones most likely to lead to errors, aren’t even captured in the contract. With all those complications it has taken four years to develop a system that can calculate the pay correctly. And even now, we find new scenarios that need to be “fixed”. It is no wonder the company makes errors. They calculate many of the more complicated situations by hand. That means they will sometimes short-change your pay.
Even when we are occasionally wrong, it means you had someone in your court doing their best to make sure you are getting everything you are owed.