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When I see a pay difference, does the company always owe me money?

When we detect a difference between our calculation for what you are owed and what the company thinks you are owed we highlight it in red with a 1 superscript as shown below:

(You can set the minimum threshold for this as shown in this article).

It won’t hurt to file for the money right away, but here are some reasons for why this highlight appears:

The company hasn’t posted the hours yet.

We post the projected hours as soon as a sequence is added and the earned hours as soon as the sequence is over. The company may take more than a month after a sequence is done, and the month may be over, before posting some of the hours of a sequence.  So, you may need to be patient.

Company employees post (and calculate) information in different ways. 

When checking with Pay Comp it is not unusual to hear “The way I calculate it is….”. While we try to capture all the ways they can post the info, sometimes they post values using a method that we haven’t seen.

The company sometimes enters weird information. 

For instance, we have seen flights with a scheduled length of 60 hours.  Obviously that isn’t right, and they correct it later, but then we have to figure out how we are going to handle it.  We can’t just ignore the error since you are supposed to be guaranteed the original flight length.

The company doesn’t always break out the pay. 

For instance, if there is premium pay and sick time in the same month, for every hour of sick time paid, a half hour of pay is deducted from premium pay.  While we break out all the calculations, sometimes the company just calculates how much premium is owed for all the sequences and then subtracts out the amount for sick and throws in a single number at the end of the HI1.  If they come up with a number that is too low it is difficult to say where the error occurred.

Sometimes we make mistakes.

Shocking I know.  Calculating your pay isn’t easy.  But the great thing is that by using Check My Pay you have two sets of eyes going over your paycheck.  It is possible for both the company and us to make the same mistake, but unlikely.  When we find an error in our calculations, we work to fix it, so that the mistakes are narrowed down with each passing month.

The company made a mistake!

That is the main reason we are here.  To help you collect the full pay you are owed. Our system looks for pay you are owed whether you check the app or not. When we find one, we notify you and tell you exactly how to file your claim.

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